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Terms & Conditions of Booking
 
September 2013
 
CUSTOMERS ARE REQUESTED TO READ CAREFULLY THE TERMS AND CONDITIONS OF BOOKING AND ENTRY TO, AND USE OF, THIS CAR PARK AND TO FOLLOW THE PROCEDURES RECOMMENDED IN THOSE TERMS AND CONDITIONS, WHICH ARE FOR THEIR BENEFIT.  SHOULD YOU WISH TO MAKE A COMPLAINT, YOU ARE REQUESTED TO FOLLOW THE COMPLAINTS PROCEDURE SET OUT IN CONDITIONs NO.13 AND 20 BELOW, WHICH WILL ENSURE THAT YOUR COMPLAINT IS BROUGHT PROMPTLY TO THE ATTENTION OF THE STAFF.
 
1. Definitions
 
(a) ?the Company? shall mean City & Suburban Parking Ltd, whose registered office is at York House, Empire Way, Wembley, Middlesex HA9 0PA and shall, where the Car Park is managed or operated by a subsidiary company, include that subsidiary company.
 
(b) ?vehicle? shall mean the vehicle which is received into the Car Park and shall include any mechanical device on wheels or tracks, its equipment and accessories.
 
2. Variation Of The Terms And Conditions
 
No person has any authority to vary or alter these Terms and Conditions unless such variation is in writing under the hand of the Company?s Secretary or a Director of the Company.
 
3. The Company?s Liabilities
 
Customers are asked to remember that a public car park is open to everyone.  The staff have instructions to remove persons misbehaving themselves, but it is impossible to exclude undesirables altogether and the Company cannot therefore guarantee the security of your vehicle or its contents.  Accordingly:
 
a) the Company, its servants and agents will accept liability in respect of any loss, theft of or from, misdelivery of, temporary failure to deliver, or damage to the vehicle only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful act or default or breach of statutory duty of the Company, its servants or agents, or the dishonesty of its servants or agents, and
 
b) the Company, its servants and agents will accept liability in respect of the death of, or personal injury sustained by, customers and others in the Car Park, only where the same is proved and to the extent that it is proved to be caused by the negligence, wilful default or breach of statutory duty of the Company, its servants or agents.
 
4. Internet Advance Booking
 
a) A Booking offer is deemed to be placed when made electronically through this website. We will then either accept or reject your Booking offer.
 
b) Your Booking offer is not accepted until we have sent to you by e-mail a confirmation of Booking.
 
c) If we do not or are unable to accept your Booking offer, we will notify you immediately on screen to inform you of this.
 
5. Internet  Price and payment
 
a) The price for the Booking will be that as specified on this website at the date on which you submit the Booking offer (which includes VAT at the current rate).
 
b) We can only process a Booking when payment is made using the payment cards as notified during the Booking process.
 
c) If your card payment is declined for whatever reason then your Booking will not be fulfilled or validated.
 
d) All prices are quoted in UK pounds sterling.
 
e) We reserve the right not to accept a Booking if it is incomplete in any way.
 
6. VIP Parking
 
a) It is your responsibility to ensure that the Car Registration number quoted at the time of booking is that of the car requiring access to VIP parking on the booked event, and that any change to this Registration Number is notified to and confirmed by CSP.
 
b) You will be issued with a Confirmation Email which should be produced on arrival to the Car Parks.
 
c) Access to the VIP Car Park will only be granted at the entrance as notified on your Confirmation Booking Email.
 
d) The Car Park attendant reserves the right to make all enquiries which he deems necessary and reasonable prior to allowing entry to the VIP Car Park.
 
e) If the vehicle is in the VIP Car Park for longer than the pre-booked date you will be charged the appropriate daily rate for the period over stayed.
 
7. Amending your Booking
 
Should you wish to amend your booking i.e. change of registration number, you may do so on-line by using your email details, password and booking reference. This facility is available up to the last weekday at 12 noon prior to the day of the event booked.
 
8. Cancelling your Booking
 
Should you wish to cancel your booking, you should note that Internet Pre-Booking fees are non-refundable once a Confirmation Booking Email has been sent.
 
9. Manual Ticket Sales
 
a) The ticket issued is available only for the vehicle in respect of which it is issued.  A ticket, including a Season Ticket, does not entitle the customer, unless otherwise specified, to any particular space in the Car Park or to priority over other customers.  A Season Ticket is the property of the Company to which it must be surrendered on expiration. 
 
b) The company reserves the right to refuse to release any vehicle except on production of the parking ticket until it has made such enquiries as it considers reasonable.  Failure to produce your ticket will therefore delay your departure.
 
c) Customers who cannot produce their parking ticket on departure will be charged at the full daily rate unless prior arrangements have been agreed with customers or event organisers.
 
10. Moving and Re-location of vehicles
 
a) The Company reserves the right to move any vehicle within the Car Park by driving or otherwise, to such extent as the Company, its servants or agents may, in their discretion, think necessary to avoid obstruction, or for the more efficient arrangement of its parking facilities at the Car Park.
 
b) The Company additionally reserves the right where the Car Park has to be closed either permanently or temporarily, in whole or in part, or has to be evacuated in cases of emergency, to remove any vehicle at any time to any other reasonably convenient Car Park within the control of the Company.
 
c) To the extent that it may be necessary to do so in the exercise of the rights conferred upon the Company under this condition, the Company, its servants or agents shall have the right to drive or otherwise take the vehicle on the public highway.
 
11. Securing Your Vehicle
 
Unless requested by the Company or one of its employees or agents not to do so, please ensure that before you leave the Car Park:
 
a) your vehicle is securely locked
 
b) that all the windows of your vehicle are securely closed
 
c) if your vehicle is fitted with an alarm, steering lock or similar device that it is engaged.
 
12. Possessions
 
(a) Wherever possible please take your possessions with you when you leave your vehicle.
 
(b) If you have to leave possessions in your vehicle do not leave them on the seats where they are visible.  Put them in the boot and lock it.
 
(c) Customers are reminded that their motor insurance policies may not cover possessions in the vehicle.  It is possible to arrange separate insurance cover for possessions and customers are recommended to do so.
 
13. Reporting of incidents
 
If you suffer any loss or damage to your vehicle whilst in the Car Park or sustain any personal injury you must ensure that:
 
a)  you immediately report the incident to our staff;
 
b)  if theft is involved, inform the police immediately; and
 
c)  you contact your insurance company promptly.
 
14. Courtesy To Other Customers
 
Should you damage another customer?s vehicle, you are requested to report the matter immediately to a member of our staff and give him the registration numbers of both vehicles.  Remember that your car may one day be damaged, so please treat such incidents with the same courtesy as you would hope to receive.
 
15. Safety In The Car Park
 
Please drive carefully in the Car Park and obey the directional signs.  Remember that Car Parks can be dangerous.  After you have parked your vehicle please proceed to the nearest passenger lift, stairs or exit ways to reach street level.  These are signposted at all levels.  Do not wander about in the Car Park and keep a careful eye on your children and do not permit them to play in the Car Park.
 
16. Agency
 
Every person who enters into a contract with the Company for the parking of a vehicle at the Car Park, whether by purchasing a ticket or otherwise, does so on behalf of himself and all other persons having any proprietary possessory or other financial or material interest in the vehicle and its contents.
 
17. Tariff
 
Parking fees for daily sales shall be as displayed on the Tariff Board at the entrances to the Car Parks
 
18. Prohibited Activities
 
(a) No vehicle shall be towed into the Car Park and no work on or cleaning of vehicles by customers or their agents shall be carried out in the Car Park.
 
(b) No activity in connection with the selling, hiring or other disposal of the vehicle shall be carried out in the Car Park.
 
19. Data Protection
 
Any personal  information collected in the course of the on-line booking process and transaction will be used purely in reference to the booking and storage to facilitate future bookings, and will not be used for any other purpose such as marketing or passed on to any third party.
 
20. Liens
 
Every vehicle in the Car Park is subject to a lien for all charges due or accruing due from the customer to the Company, and a general lien for all and any monies due from the customer to the Company, such liens to be in existence whenever the vehicle is in the Car Park, notwithstanding that it may from time to time have been removed from the Car Park.  If the said lien is not satisfied by the payment, within 28 days of notice given by the Company of its intention to sell the vehicle in default of payment, the Company may sell the vehicle by auction or otherwise and the proceeds of sale may be applied in and towards satisfaction of all sums owing to the Company by the customer together with the expense of the sale, and in connection with such sale the Company shall be entitled to charge reasonable garage charges in respect of the period during which the vehicle is in the possession of the Company.  Any balance of purchase price remaining after satisfaction of such sums shall be held by the Company on behalf of the registered owner of the vehicle.  Notice of intention aforesaid shall be deemed to have been properly and sufficiently given by the sending of written notice by prepaid post, addressed to the registered owner at his last known address, whether or not the same is actually received.
 
21. Complaints Procedure
 
If you consider that you have a claim against the Company you must, within seventy-two hours of discovery of the loss or damage, give written notice containing full details of the occurrence to the Company at City & Suburban Parking Ltd, York House, Empire Way, Wembley, Middlesex  HA9 0PA. Before submitting a claim to the Company, customers are requested to check Condition No. 3 and to satisfy themselves that the subject matter of their claim falls within the Company?s area of responsibility. Failure to comply with the above procedures may prejudice your position.
 
22. Governing law
 
These Terms shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes
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